Terms and Conditions - Cleaners Shoredich
Welcome to Cleaners Shoredich. These Terms and Conditions govern your use of our cleaning services. By accessing or using our services, you agree to comply with and be bound by these terms.
Service Agreement
Cleaners Shoredich provides professional cleaning services tailored to meet your needs. Our services include residential and commercial cleaning, deep cleaning, and specialized cleaning solutions.
Scope of Services
Our services encompass a wide range of cleaning tasks, including but not limited to:
- Residential Cleaning: Regular maintenance, deep cleaning, move-in/move-out cleaning.
- Commercial Cleaning: Office cleaning, janitorial services, post-construction cleaning.
- Specialized Cleaning: Carpet cleaning, window washing, upholstery cleaning.
Booking and Scheduling
To book our services, you can schedule online or contact our customer service team. When booking, please provide accurate information to ensure we meet your expectations.
Appointment Confirmation
Upon booking, you will receive a confirmation via email or SMS. Please review the details carefully and notify us immediately if any changes are required.
Cancellation Policy
If you need to cancel or reschedule your appointment, please inform us at least 24 hours in advance. Cancellations made within 24 hours may incur a cancellation fee.
Payment Terms
Payment for our services is due upon completion. We accept various payment methods, including credit cards, debit cards, and digital wallets.
Pricing
Our pricing is competitive and reflects the quality of service we provide. Quotes are based on the size of the area to be cleaned, the type of cleaning required, and any additional services requested.
Refund Policy
Customer satisfaction is our priority. If you are not satisfied with our service, please contact us within 24 hours, and we will address your concerns promptly.
Customer Responsibilities
To ensure a smooth cleaning process, customers are expected to:
- Provide clear access to the property.
- Secure or remove valuables and fragile items.
- Inform us of any specific cleaning requirements or areas to avoid.
Property Access
Customers must ensure that the property is accessible during the scheduled time. If access is restricted, additional fees may apply.
Preparation
While our team handles the cleaning, certain preparations by the customer can enhance efficiency, such as tidying up personal belongings.
Liability
Cleaners Shoredich takes utmost care in providing our services. However, we are not liable for any pre-existing damages or losses. We recommend customers having appropriate insurance coverage for their property.
Damage Policy
In the unlikely event of damage caused by our team, we will assess the situation and offer appropriate compensation or remediation.
Insurance
Our company maintains liability insurance to cover potential damages. Please retain any records of the condition of your property before our visit.
Privacy Policy
Your privacy is important to us. We collect and use your personal information solely to provide and improve our services.
Data Collection
Information collected includes your name, contact details, and service preferences. We do not share your information with third parties without your consent.
Data Protection
We implement robust security measures to protect your data from unauthorized access, disclosure, or misuse.
Code of Conduct
Our team members are expected to maintain professionalism and respect in all interactions. We aim to provide a comfortable and safe environment for our customers.
Professionalism
Cleaners Shoredich staff are trained to uphold high standards of behavior, including punctuality, courtesy, and discretion.
Safety
Safety protocols are in place to protect both our staff and customers. This includes the proper use of cleaning equipment and adherence to health guidelines.
Modification of Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our platform.
Notification of Changes
Customers will be notified of significant changes via email or through our website. It is your responsibility to review the Terms periodically.
Acceptance of Changes
Continued use of our services after any modifications constitute acceptance of the updated terms.
Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Cleaners Shoredich operates.
Dispute Resolution
Any disputes arising from these terms will be resolved through negotiation. If unresolved, disputes may be subject to arbitration or legal action as appropriate.
Termination
Cleaners Shoredich may terminate services immediately if customers violate these Terms and Conditions. Termination does not absolve the customer from any outstanding payment obligations.
Immediate Termination
Serious breaches, such as damage to property or abusive behavior, will result in immediate termination of services without refund.
Final Settlement
Upon termination, any pending payments will be due immediately. No further services will be provided post-termination.
Miscellaneous
These Terms and Conditions constitute the entire agreement between you and Cleaners Shoredich regarding our services.
Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full effect.
Waiver
Failure to enforce any part of these Terms does not constitute a waiver of future enforcement of that term.
Thank you for choosing Cleaners Shoredich. We are committed to providing you with exceptional cleaning services.
